GREENWICH HEALTH
PRACTICE SUPPORT PROGRAMME
Supporting Practices. Strengthening Primary Care Together.
We know that running a practice today is more challenging than ever. With staff shortages, rising demand, and increasing administrative and compliance pressures, your time is stretched in many directions.
At Greenwich Health, our commitment to supporting and empowering local general practice remains at the heart of everything we do. We understand the pressures facing primary care and continue to focus on delivering practical, meaningful support that helps practices not just manage - but thrive.
Through our Practice Support Programme, we work alongside member practices by providing targeted funding for projects that improve day-to-day operations and long-term sustainability.
Examples of our work
Care Navigation Toolkit
We offer a cloud-based care navigation toolkit to help reception and admin teams triage calls safely and
efficiently. A Greenwich-specific version is available to all practices - helping teams direct patients to the
right service at the right time, improving access and reducing pressure on GP appointments.
“We feel empowered to help the patient get the appointment they need.”
“Brilliant for new staff who don’t have a healthcare background.”
“I am more confident as I don’t need to ask colleagues what to do with the patient - I know the answer.”
CQC Support
Our ongoing CQC Support Service, delivered in partnership with Care Consultancy Assist, continues to help practices prepare for inspections and maintain compliance. This trusted support remains a cornerstone of
our Practice Support Programme.
“Thanks a lot for arranging Rachael for CQC mock. Really helpful and a reality check. She did a lot in two
days and based on the visit and summary report we are working/preparing for any likely visit. Very much
appreciated for your great help.”
Suresh Aravamuthan - Practice Manager, All Saints Medical Centre
“She was great! We haven’t had her report yet but she gave us a lot of verbal feedback and since leaving
she has emailed some templates which we can use to record/track things. The staff got on well with her.
Overall a thumbs up from us.”
Dorothea Sanger - Practice Manager, Manor Brook Medical Centre
EMIS Training and Webinars
We deliver bespoke EMIS training and run a bi-monthly webinar series featuring expert insights from
Accurx, Ardens, and DXS. From EMIS optimisation to the Ardens Manager rollout, our practical, timely
sessions help staff use digital tools confidently and effectively in everyday practice.
“Very engaging, and felt comfortable asking questions, that were all answered in detail.”
“A very useful day as always with a trainer who is not only knowledgeable but also helpful and friendly.”
“One of the most productive training sessions I have had.”
Flexible Staff Pool
Through our partnership with Lantum, we provide practices with reliable access to local GP and nurse
locum cover - reducing agency fees, boosting flexibility, and promoting local vacancies to clinicians already
working within Greenwich practices. Since its creation in February 2022, the pool has saved practices over
£200,000 in agency fees.
Maximising Practice Income
Delivered by our colleagues at Ash Lane Consulting, practices are given the tools to optimise income from
Personally Administered Items (PAI) - streamlining processes, identifying cost savings, and strengthening
this vital revenue stream for long-term sustainability. Through Compass platform implementation and
targeted PAI reviews, we support practices maximise revenue and reduce the risk of lost income.
“It was very helpful. Apart from one Flu claim, we didn't get much money in back payments. But that was reassuring in that it meant our existing processes caught most potential claims. However what they did do was streamline our processes, making it much more efficient. What used to take half a day now takes about an hour. A really valuable saving in time. We have continued to use them for business continuity. The time saving just about justifies the cost now, but it will be really useful in the future to help succession planning.”
Helen Oakley - Business Manager, Everest Health Partnership
Practice Manager Forum
Our Practice Manager Forum offers a safe, supportive space for collaboration, shared learning, and peer
support. Regular sessions bring Practice Managers together to exchange ideas, celebrate their essential
role, shape solutions, and stay updated on local developments.
Recruitment
Using our digital marketing expertise, we support practices in attracting both clinical and administrative
staff through channels including Facebook, Instagram, LinkedIn, and our dedicated Careers page. In
addition to digital promotion, we are also able to provide hands-on support with job descriptions, NHS Jobs
listings, application management, shortlisting, and interview panels, helping practices connect with a wider
pool of candidates and tackle recruitment challenges effectively.
“Thank you all once again for a very successful interview process - we are extremely grateful.”
David Cheung - Partner, The Fairfield Practice
Workflow Optimisation
In most GP practices, the majority of clinical correspondence is reviewed by a GP - yet research shows that up to 80% of this workload can be safely managed by trained administrative staff, freeing as much as 40
minutes of GP time each day.
Our Workflow Optimisation protocol sets out the methodology, practical tips, and guidance for achieving
document workflow efficiency, reducing unnecessary clinical workload, and improving overall practice
productivity.
“The GH team gave us the guidance and confidence we needed to launch Docman optimisation, brilliant
support.”
Dr Hubert Onyekwelu - GP Partner, Abbey Wood Surgery
Why Choose Greenwich Health?
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We’re local: We’re part of the Greenwich community, just like you.
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We’re not-for-profit: Any surplus monies we generate are reinvested to support local practices and drive future organisational growth.
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We’re collaborative: We work alongside you, our partner practices, not in competition.
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We’re future-focused: Helping you prepare for what’s next in primary care.
Contact Us
At Greenwich Health, we’re here to support our practices every step of the way.
We’re always looking for new ways to enhance the support and resources we provide. Your feedback helps us improve - we’d love to hear your thoughts and ideas.
If you’d like further information about the support we offer or how your practice can benefit, please get in touch.
Contact:
Jo Boswell, Practice Support Programme Lead
joanne.boswell@nhs.net