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هغه څه چې خلک د ګرینویچ روغتیا په اړه وايي

Young Woman with Black Hair

په همدې ورځ د ملاقات وخت ترلاسه کړ! عالي خدمت !!

Old Man Sitting

ښه راغلاست او د پیرودونکي خدمت کامل دی او د استقبال ساحه خاموش او پاکه ده. د ډاکټر لیدلو دمخه اوږد انتظار مه کوئ. دا موږ ته فرصت راکړ چې د اړتیا په وخت کې د طبي پاملرنې غوښتنه وکړو.

Happy Family

په بشپړ ډول حیرانتیا خدمت. زه به زما ټولو کورنۍ او ملګرو ته وړاندیز وکړم.

Welcome to the Greenwich Health UTC Patient Experience Survey

 Urgent Treatment Centre

Patient Experience Survey

We want to make sure everyone who uses our Urgent Treatment Centre receives high quality, respectful, and inclusive care. Your feedback helps us understand what we do well and where we can improve. All responses are anonymous and confidential.

A. Before Your Visit

Before going to the A&E / Urgent Treatment Centre department, did you contact any other service for help with your condition? (Tick ALL that apply)

B. Your Care Experience

Please rate the following statements on a scale of 1 (Poor) to 5 (Excellent).

Key:

  • 1 = Poor → Very unsatisfactory, did not meet expectations at all

  • 2 = Fair → Below average, some aspects were unsatisfactory

  • 3 = Good → Acceptable, met expectations but could be improved

  • 4 = Very Good → Better than expected, most aspects were positive

  • 5 = Excellent → Outstanding, could not be improved

Please circle or tick one number for each statement (1–5):

Staff understood my background and culture
1
2
3
4
5
Staff listened to me and made me feel heard
1
2
3
4
5
I was treated with respect and kindness
1
2
3
4
5
I was involved in decisions about my treatment/care
1
2
3
4
5
Staff clearly explained what would happen next in my treatment/care
1
2
3
4
5
The Urgent Treatment Centre was accessible to my needs (e.g. mobility, language, hearing loop, easy read, sensory, carer responsibilities)
1
2
3
4
5
I felt safe and reassured during my visit
1
2
3
4
5
Overall, how would you rate your experience of your appointment today at the Urgent Treatment Centre?
1
2
3
4
5

Section 2 – Additional Comments

C. About You (Optional)


We ask some optional questions about areas such as age, ethnicity and other background information. You are under no obligation to provide these details. However, when patients choose to share this information, it enables us to monitor equality standards and ensure that the care we provide is fair, consistent and compliant with NHS and CQC requirements.

What is your age group?
Under 18
18-24
25-34
35-44
45-54
55-64
65-74
Over 75
Prefer not to say
What is your gender?
Female
Male
Non-binary
Prefer not to say
Prefer to self-describe:
What is your ethnic background?
White (e.g. British, Irish, European)
Asian or Asian British (e.g. Indian, Pakistani, Bangladeshi, Chinese)
Black or Black British (e.g. African, Caribbean)
Mixed / Multiple ethnic groups
Prefer not to say
Other ethnic group:
Do you consider yourself to have a disability or long-term health condition?
Yes
No
Prefer not to say
Do you have any caring responsibilities (e.g. for children, relatives, or others)?
Yes
No
Prefer not to say
What is your first language?
English
Prefer not to say
Other (please specify):

د ګرینویچ روغتیا تعقیب کړئ

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Greenwich Health  |  Ramsay House 18 Vera Avenue, Grange Park, London, England, N21 1RA  |_cc781905-5cde-3194- bb3b-136bad5cf58d_ د شرکت شمیره 10365747

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