Operations Support Lead

Burney Street Practice is seeking an experienced and motivated Operations Support Lead to play a key role in the smooth and efficient running of the practice.

This varied and rewarding position combines operational leadership, team management, governance and service improvement. Working closely with the Operations Manager, the post holder will lead the administration team, support the day-to-day reception function, oversee administrative workflows and help ensure the delivery of high-quality services to patients and staff.

The successful candidate will support compliance with CQC standards and NHS contractual requirements, coordinate governance activities, contribute to quality improvement projects and promote a positive, collaborative working environment across the practice.

About the Practice

Established for over 25 years, Burney Street Practice is a respected two-site training practice serving approximately 16,000 patients. Led by four GP Partners, the practice provides high-quality, integrated healthcare to a diverse population and is committed to innovation, education and continuous improvement.

As part of Greenwich West Primary Care Network and the Greenwich Health GP Federation, the practice works collaboratively with neighbouring surgeries to improve access and patient outcomes. The practice has a clear vision to deliver high-quality care, underpinned by values developed by the whole healthcare team. As early adopters of NHS initiatives, the Partners are committed to innovation and continually enhancing the care and services provided to patients.

Benefits

The practice offers a range of benefits, including:

Company pension
Free flu vaccinations
On-site parking at the Burney Street site
Sick pay after one year of service
Five weeks' annual leave after two years of service
Supportive and friendly working environment
Approachable and collaborative leadership team

The Ideal Candidate Will Have:

Previous experience working within an NHS GP practice
Experience leading or supervising administrative or reception teams
A strong understanding of primary care administration and patient services
Knowledge of governance, compliance and CQC requirements
Excellent organisational, communication and problem-solving skills
Experience using EMIS Web and Microsoft Office applications

This is an excellent opportunity for an experienced NHS administrator looking to develop their leadership career within a supportive and forward-thinking primary care team committed to delivering excellent patient care and continuous improvement.

Applications are welcomed from organised, proactive individuals who thrive in a busy healthcare environment and are passionate about delivering high-quality patient services.

For further information, including the full job description, key responsibilities and person specification, please visit the NHS Jobs website via the ‘Apply Now’ link above. Applications are now open.

Closing date: Friday 14th August 2026