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人们对格林威治健康的看法

Young Woman with Black Hair

当天就收到了预约！很棒的服务！！

Old Man Sitting

欢迎和客户服务是完美的，接待区安静干净。不用等太久就看医生了。它使我们有机会在需要时寻求医疗护理。

Happy Family

绝对惊人的服务。我会推荐给我所有的家人和朋友。

格林威治健康 360 调查

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Live Well Greenwich Workforce Engagement Survey

Prevention services in Greenwich are being re-commissioned.

Organisations are being asked to form partnerships in order to streamline service provision. Commissioners are also asking for consideration to develop a single point of access (SPOA) for clients. The vision is to make access to service simple and easy to navigate and referrals across partners to be smooth and efficient. Local residents have reported wanting to only tell their story one.

We would like to gather input from our staffing teams on service delivery, client experience, and ideas for improving pathways and partnerships. Your voice and thoughts are important to us.

First name

Last name

Which organisation do you work for?*

Charlton Athletic Community Trust

TBC Healthcare

Better

Greenwich Co-operative Development Agency

Greenwich Health

What is your role*

Section 1: Awareness & Understanding

1. How familiar are you with the proposed Live Well partnership and its purpose? *

Very familiar

Somewhat familiar

Not familiar

2. Do you know that health prevention services are undergoing re-tendering and redesign?*

Yes

No

Section 2: Current Service Experience

3. In your role, what aspects of the referral process and/or client journey work well?*

4. What aspects of the referral process and/or client journey feel clunky or inefficient?*

5. From your experience, what challenges do clients face when accessing services?*

6. Do you receive feedback from clients about their journey through our health services?*

Yes, regularly

Occasionally

Rarely

Never

Not relevant to role

If YES, please share examples.

Section 3: Ideas for Improvement

7. What changes would make the client journey smoother?*

8. How could we improve signposting and communication between services?*

9. Are there any innovations or good practices you’ve seen elsewhere that we could adopt?*

10. Which ONE change do you think would have the biggest impact for clients?*

Section 4: Digital & Access

11. Our commissioners are requesting a single point of access (SPOA) for all services. This could be a single partnership website and phone number. The wish is for clients to only have to tell their story once. How do you think this should work?*

12. What features should a new partnership website platform include? (e.g., easy booking, service directory, live chat)*

Section 5: Workforce Development

13. What training or support would help you deliver and/or support health services more effectively?*

14. If we are successful, how would you like to be involved in the new partnership moving forward?*

Workshops

Surveys

Focus Groups

Cross service training

Other

If OTHER, please elaborate below.

Section 6: Branding & Identity

15. Do you know what Live Well Greenwich branding represents?*

Yes

No

Unsure

16. If YES, explain your answer.

17. Any thoughts on how we should present the partnership brand to clients?*

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