Care Navigator / Receptionist

The Fairfield Practice, a well-established three-partner training practice in Charlton, South East London, is seeking to recruit a Care Navigator/Receptionist to join its friendly and supportive team.

With a patient list of approximately 12,500, the practice has a long-standing reputation for delivering high-quality, patient-centred care to the local community. The clinical team comprises three GP partners, salaried GPs, and GP trainees, supported by an experienced nursing team. As part of the Blackheath and Charlton Primary Care Network (PCN), the practice also works alongside pharmacists, first contact physiotherapists, mental health practitioners, and care coordinators.

The successful candidate will act as the first point of contact for patients and will play a key role in ensuring a smooth and efficient service.

Key responsibilities:

Welcoming and assisting patients
Managing appointment bookings and patient queries
Handling incoming calls and responding to enquiries
Providing information on practice services
Supporting administrative functions, including data entry, filing, and correspondence
Maintaining accurate patient records and ensuring confidentiality

Candidate requirements:

Excellent communication and interpersonal skills
Ability to manage multiple tasks and work under pressure
Strong IT skills
A compassionate and patient-focused approach

Experience within a GP practice or healthcare setting is desirable, as is knowledge of EMIS and Docman systems.

Hours and salary:

Part-time: up to 25 hours per week (Monday to Friday)
Must be available to work on Wednesdays
Must be able to work a late shift until 6:30pm on Thursdays
Flexibility required to cover annual leave and staff absence
Starting salary of £12.80 per hour, increasing following successful probation

This is an excellent opportunity to join a collaborative and forward-thinking practice environment.

To apply, please send your CV and a brief covering email to sally.richardson5@nhs.net or staceycockerton@nhs.net. Sally or Stacey would be happy to answer any questions you may have about the role.

Closing date: Tuesday 30th June 2026