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ਗ੍ਰੀਨਵਿਚ ਸਿਹਤ ਬਾਰੇ ਲੋਕ ਕੀ ਕਹਿੰਦੇ ਹਨ

Young Woman with Black Hair

ਉਸੇ ਦਿਨ ਮੁਲਾਕਾਤ ਮਿਲੀ! ਸ਼ਾਨਦਾਰ ਸੇਵਾ !!

Old Man Sitting

ਸੁਆਗਤ ਅਤੇ ਗਾਹਕ ਸੇਵਾ ਸੰਪੂਰਣ ਹੈ ਅਤੇ ਰਿਸੈਪਸ਼ਨ ਖੇਤਰ ਸ਼ਾਂਤ ਅਤੇ ਸਾਫ਼ ਹੈ। ਡਾਕਟਰ ਨੂੰ ਮਿਲਣ ਤੋਂ ਪਹਿਲਾਂ ਕੋਈ ਲੰਬੀ ਉਡੀਕ ਨਹੀਂ ਕਰਨੀ ਚਾਹੀਦੀ। ਇਸਨੇ ਸਾਨੂੰ ਲੋੜ ਪੈਣ 'ਤੇ ਡਾਕਟਰੀ ਸਹਾਇਤਾ ਲੈਣ ਦਾ ਮੌਕਾ ਦਿੱਤਾ।

Happy Family

ਬਿਲਕੁਲ ਅਦਭੁਤ ਸੇਵਾ। ਮੈਂ ਆਪਣੇ ਸਾਰੇ ਪਰਿਵਾਰ ਅਤੇ ਦੋਸਤਾਂ ਨੂੰ ਸਿਫਾਰਸ਼ ਕਰਾਂਗਾ.

Welcome to the Greenwich Health UTC Patient Experience Survey

 Urgent Treatment Centre

Patient Experience Survey

We want to make sure everyone who uses our Urgent Treatment Centre receives high quality, respectful, and inclusive care. Your feedback helps us understand what we do well and where we can improve. All responses are anonymous and confidential.

A. Before Your Visit

Before going to the A&E / Urgent Treatment Centre department, did you contact any other service for help with your condition? (Tick ALL that apply)

B. Your Care Experience

Please rate the following statements on a scale of 1 (Poor) to 5 (Excellent).

Key:

  • 1 = Poor → Very unsatisfactory, did not meet expectations at all

  • 2 = Fair → Below average, some aspects were unsatisfactory

  • 3 = Good → Acceptable, met expectations but could be improved

  • 4 = Very Good → Better than expected, most aspects were positive

  • 5 = Excellent → Outstanding, could not be improved

Please circle or tick one number for each statement (1–5):

Staff understood my background and culture
1
2
3
4
5
Staff listened to me and made me feel heard
1
2
3
4
5
I was treated with respect and kindness
1
2
3
4
5
I was involved in decisions about my treatment/care
1
2
3
4
5
Staff clearly explained what would happen next in my treatment/care
1
2
3
4
5
The Urgent Treatment Centre was accessible to my needs (e.g. mobility, language, hearing loop, easy read, sensory, carer responsibilities)
1
2
3
4
5
I felt safe and reassured during my visit
1
2
3
4
5
Overall, how would you rate your experience of your appointment today at the Urgent Treatment Centre?
1
2
3
4
5

Section 2 – Additional Comments

C. About You (Optional)


We ask some optional questions about areas such as age, ethnicity and other background information. You are under no obligation to provide these details. However, when patients choose to share this information, it enables us to monitor equality standards and ensure that the care we provide is fair, consistent and compliant with NHS and CQC requirements.

What is your age group?
Under 18
18-24
25-34
35-44
45-54
55-64
65-74
Over 75
Prefer not to say
What is your gender?
Female
Male
Non-binary
Prefer not to say
Prefer to self-describe:
What is your ethnic background?
White (e.g. British, Irish, European)
Asian or Asian British (e.g. Indian, Pakistani, Bangladeshi, Chinese)
Black or Black British (e.g. African, Caribbean)
Mixed / Multiple ethnic groups
Prefer not to say
Other ethnic group:
Do you consider yourself to have a disability or long-term health condition?
Yes
No
Prefer not to say
Do you have any caring responsibilities (e.g. for children, relatives, or others)?
Yes
No
Prefer not to say
What is your first language?
English
Prefer not to say
Other (please specify):

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