Receptionist

Plumstead and Wickham Lane Surgery is a supportive and forward-thinking practice, with a close-knit clinical team including GPs, nursing staff, and a highly skilled administrative team. They take pride in offering a positive and inclusive work environment where staff wellbeing and professional development are key priorities.

Key Responsibilities:
· Welcoming patients and visitors in a professional and courteous manner, directing them to the appropriate services or personnel as needed.
· Booking, amending, and cancelling appointments using the clinical system.
· Managing incoming calls and responding to queries received via email and in person.
· Supporting the clinical team with daily operational needs.
· Maintaining patient confidentiality at all times.

The ideal candidate will have:
· Previous experience in a GP surgery or similar reception/administrative role (preferred but not essential).
· Excellent communication and interpersonal skills.
· Strong IT skills and familiarity with the EMIS clinical system.
· A patient, compassionate, and proactive approach.
· A collaborative team player with the flexibility to provide cover when needed.
· The ability to work well under pressure and as part of a team.

What the practice offers:
· A welcoming and supportive team environment.
· Ongoing training and development opportunities.
· A ‘no blame’ culture focused on continuous improvement.
· A strong commitment to staff wellbeing and work-life balance.

This is a full-time role, offering a minimum of 30 hours per week.

This is a fantastic opportunity to join a supportive, friendly, and collaborative team. If you’re interested in applying, please send your CV along with a brief cover letter outlining your relevant experience and strengths to oneda.sulaj@nhs.net.

Deadline to apply: Friday 1st May 2026.